The Quality Management System implementation according to the requirements of international norm ISO 9001 is a strategic decision of the organization. Implemented would to contribute the improvement of the performance of the quality management of the organization. Management systems quality is crucial for the competitiveness improvement of any organization, economy and community. Quality is an important factor for survival, business success and prosperity of companies. A key principle of the quality system is making decisions based on facts, and to the fact arise through the process of collecting, processing and analyzing data and observations. The tools are primarily intended for management, but in their preparation participation of all employeesis crucial, so that they can give relevant information on which management can conduct analysis and making decision.