prikaz prve stranice dokumenta Analiza primjene sustava upravljanja kvalitetom
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master's thesis
Analiza primjene sustava upravljanja kvalitetom
2018. urn:nbn:hr:164:384493
Zeljković, Ana Marija
University of Split
Faculty of Maritime Studies
Department of nautical studies

Cite this document

Zeljković, A. M. (2018). Analiza primjene sustava upravljanja kvalitetom (Master's thesis). Split: University of Split, Faculty of Maritime Studies. Retrieved from https://urn.nsk.hr/urn:nbn:hr:164:384493

Zeljković, Ana Marija. "Analiza primjene sustava upravljanja kvalitetom." Master's thesis, University of Split, Faculty of Maritime Studies, 2018. https://urn.nsk.hr/urn:nbn:hr:164:384493

Zeljković, Ana Marija. "Analiza primjene sustava upravljanja kvalitetom." Master's thesis, University of Split, Faculty of Maritime Studies, 2018. https://urn.nsk.hr/urn:nbn:hr:164:384493

Zeljković, A. M. (2018). 'Analiza primjene sustava upravljanja kvalitetom', Master's thesis, University of Split, Faculty of Maritime Studies, accessed 11 April 2024, https://urn.nsk.hr/urn:nbn:hr:164:384493

Zeljković AM. Analiza primjene sustava upravljanja kvalitetom [Master's thesis]. Split: University of Split, Faculty of Maritime Studies; 2018 [cited 2024 April 11] Available at: https://urn.nsk.hr/urn:nbn:hr:164:384493

A. M. Zeljković, "Analiza primjene sustava upravljanja kvalitetom", Master's thesis, University of Split, Faculty of Maritime Studies, Split, 2018. Available at: https://urn.nsk.hr/urn:nbn:hr:164:384493

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Metadata
TitleAnaliza primjene sustava upravljanja kvalitetom
Title (english)Quality Management System Application Analysis
AuthorAna Marija Zeljković
MentorMaja Krčum (mentor)
Committee memberVeljko Plazibat (predsjednik povjerenstva)
Committee memberEli Marušić (član povjerenstva)
GranterUniversity of Split
Faculty of Maritime Studies
(Department of nautical studies)
Split
Defense date and country2018-12-20, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Traffic and Transport Technology
Abstract
Kada je riječ o sustavu upravljanja kvalitetom, postoje brojni elementi koji utječu na njegovo upravljanje, neki od elemenata su ljudski potencijal, investicije, očuvanje okoliša i drugi. Ipak zadovoljstvo kupca se smatra glavnim i vodećim parametrom. Kako bi se kvaliteta poslovanja poboljšala, koriste se razni alati koji su propisani u skladu s normama ISO sustava. Ukoliko organizacija želi imati poslovanje usklađeno s međunarodnim normama, obvezna je ispuniti zahtjeve usvojene u ISO međunarodnom standardu. Upravljanje kvalitetom je način upravljanja aktivnostima potrebnih za postizanje visokog stupnja kvalitete. Sustav upravljanja kvalitetom je fokusiran na postizanje dugoročnih ciljeva uz provođenje kratkoročnih inicijativa.
Abstract (english)
It can be said that quality management system is affected by a number of elements, such as human aptitude, investments and environmental protection, among others. However, costumer satisfaction is considered the main quality parameter. In order to improve management quality, organizations can use various tools prescribed by the ISO international standars. If an organization wants to align its business to international standards, it is obliged to comply with the requirements adopted in ISO. Quality management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence. Quality management focuses on long-term goals through the implementation of short-term initiatives.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:164:384493
Study programmeTitle: Maritime Management
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra inženjer/inženjerka pomorskog menadžmenta (magistar/magistra inženjer/inženjerka pomorskog menadžmenta)
Type of resourceText
File originBorn digital
Access conditionsClosed access
Terms of useLicence In copyright icon
Created on2019-02-12 07:35:40