The concept of quality represents a set of existing characteristics related to meeting specific needs. When discussing about quality management, the primary thought that comes to mind is the quality of a particular product or service. In today's times, quality management is increasingly challenging and demanding, primarily due to intense competition in the global market. For this reason, quality management is a much broader phenomenon that encompasses all environmental factors and processes leading to the ultimate goal, specifically customer satisfaction with a particular product or service. This thesis explores key concepts in quality management, including the concept of quality itself, quality management, various methods and tools in quality management, as well as relevant ISO standards such as ISO 9000 and ISO 9001. The thesis also processes costs of quality and how reducing them can enhance organizational productivity and efficiency. The focus of this thesis is precisely on creating a database concept, using the example of digitizing seafarer documents. This concept would enable faster and better access to the required data when seafarers apply for jobs, thereby reducing costs, risks, and ultimately, time. The proposed model for data digitization will facilitate the work of shipping companies, also saving them valuable time and other expenses. The goal of this master's thesis is to propose a concept for managing a database, allowing both current and future seafarers a simpler and quicker application process, as well as cost reduction. The implementation of this database concept contributes to the creation of a more efficient quality management system in the maritime industry, enhancing competitiveness in the global market.