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master's thesis
Važnost potpunog upravljanja kvalitetom u pomorskim organizacijama
2018. urn:nbn:hr:164:243366
Tafra, Kristina
University of Split
Faculty of Maritime Studies
Department of nautical studies

Cite this document

Tafra, K. (2018). Važnost potpunog upravljanja kvalitetom u pomorskim organizacijama (Master's thesis). Split: University of Split, Faculty of Maritime Studies. Retrieved from https://urn.nsk.hr/urn:nbn:hr:164:243366

Tafra, Kristina. "Važnost potpunog upravljanja kvalitetom u pomorskim organizacijama." Master's thesis, University of Split, Faculty of Maritime Studies, 2018. https://urn.nsk.hr/urn:nbn:hr:164:243366

Tafra, Kristina. "Važnost potpunog upravljanja kvalitetom u pomorskim organizacijama." Master's thesis, University of Split, Faculty of Maritime Studies, 2018. https://urn.nsk.hr/urn:nbn:hr:164:243366

Tafra, K. (2018). 'Važnost potpunog upravljanja kvalitetom u pomorskim organizacijama', Master's thesis, University of Split, Faculty of Maritime Studies, accessed 15 November 2024, https://urn.nsk.hr/urn:nbn:hr:164:243366

Tafra K. Važnost potpunog upravljanja kvalitetom u pomorskim organizacijama [Master's thesis]. Split: University of Split, Faculty of Maritime Studies; 2018 [cited 2024 November 15] Available at: https://urn.nsk.hr/urn:nbn:hr:164:243366

K. Tafra, "Važnost potpunog upravljanja kvalitetom u pomorskim organizacijama", Master's thesis, University of Split, Faculty of Maritime Studies, Split, 2018. Available at: https://urn.nsk.hr/urn:nbn:hr:164:243366

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Metadata
TitleVažnost potpunog upravljanja kvalitetom u pomorskim organizacijama
Title (english)The Importance of Full Quality Management in Maritime Organizations
AuthorKristina Tafra
MentorDamir Mihanović (mentor)
Committee memberEli Marušić (predsjednik povjerenstva)
Committee memberMaja Krčum (član povjerenstva)
GranterUniversity of Split
Faculty of Maritime Studies
(Department of nautical studies)
Split
Defense date and country2018-09-28, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Traffic and Transport Technology
Abstract
Globalizacija svjetskog tržišta, ubrzan razvitak visokih tehnologija te njihove sve veće primjene u pomorskim organizacijama pretpostavka je jačanja konkurencije i sve zaoštrenijih uvjeta pružanja pomorskih usluga. Pravi odgovor pomorskih organizacija na takve svjetske izazove jest koncept upravljanja kvalitetom koji u novije doba doživljava punu afirmaciju. Kvaliteta postaje strateški cilj i činitelj konkurentnosti. Ona pretpostavlja uključenost cijele organizacije, svih poslovnih procesa i svih zaposlenih, uključujući menadžment. U ovome radu promatra se ˝case study˝ primjer poduzeća SSM United iz Splita, na čijem se primjeru može primijetiti veoma uspješna implementacija TQM sustava upravljanja kvalitetom ali i značaj implementacije i primjene načela standardizacije prema međunarodnim normama kroz koju se ostvaruje značajna prednost na tržištu prema konkurenciji.
Abstract (english)
World market organization, fast development of a high tech and their application in maritime organizations is the permise of the growth of the competition and very hard conditions of providing maritime services. The right answer from the maritime organizations to world chalenges like this is the concept of the quality menagement which is offering full affirmation lately. Quality becames strategy goal and the factor of competitiveness. It assumes involvement of the whole organization, all the business processes and all the employees, including menagement. In this work there is a case study of the corporation SSM United from Split. in which example can be seen very successful impletation of the TQM quality menagement system, also the importance of standardization principles to international standards through which significant advantage is achived according to the competition on the market.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:164:243366
Study programmeTitle: Maritime Management
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra inženjer/inženjerka pomorskog menadžmenta (magistar/magistra inženjer/inženjerka pomorskog menadžmenta)
Type of resourceText
File originBorn digital
Access conditionsClosed access
Terms of useLicence In copyright icon
Created on2018-10-19 13:47:44