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master's thesis
Problemi u implementaciji sustava upravljanja kvalitetom u pomorskim organizacijama
2020. urn:nbn:hr:164:328354
Hajster, Anamaria
University of Split
Faculty of Maritime Studies
Department of nautical studies

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Hajster, A. (2020). Problemi u implementaciji sustava upravljanja kvalitetom u pomorskim organizacijama (Master's thesis). Split: University of Split, Faculty of Maritime Studies. Retrieved from https://urn.nsk.hr/urn:nbn:hr:164:328354

Hajster, Anamaria. "Problemi u implementaciji sustava upravljanja kvalitetom u pomorskim organizacijama." Master's thesis, University of Split, Faculty of Maritime Studies, 2020. https://urn.nsk.hr/urn:nbn:hr:164:328354

Hajster, Anamaria. "Problemi u implementaciji sustava upravljanja kvalitetom u pomorskim organizacijama." Master's thesis, University of Split, Faculty of Maritime Studies, 2020. https://urn.nsk.hr/urn:nbn:hr:164:328354

Hajster, A. (2020). 'Problemi u implementaciji sustava upravljanja kvalitetom u pomorskim organizacijama', Master's thesis, University of Split, Faculty of Maritime Studies, accessed 30 November 2024, https://urn.nsk.hr/urn:nbn:hr:164:328354

Hajster A. Problemi u implementaciji sustava upravljanja kvalitetom u pomorskim organizacijama [Master's thesis]. Split: University of Split, Faculty of Maritime Studies; 2020 [cited 2024 November 30] Available at: https://urn.nsk.hr/urn:nbn:hr:164:328354

A. Hajster, "Problemi u implementaciji sustava upravljanja kvalitetom u pomorskim organizacijama", Master's thesis, University of Split, Faculty of Maritime Studies, Split, 2020. Available at: https://urn.nsk.hr/urn:nbn:hr:164:328354

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Metadata
TitleProblemi u implementaciji sustava upravljanja kvalitetom u pomorskim organizacijama
Title (english)Problems in implementing quality management systems in maritime organizations
AuthorAnamaria Hajster
MentorDamir Mihanović (mentor)
Committee memberMaja Krčum (predsjednik povjerenstva)
Committee memberEli Marušić (član povjerenstva)
GranterUniversity of Split
Faculty of Maritime Studies
(Department of nautical studies)
Split
Defense date and country2020-06-05, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Traffic and Transport Technology
Abstract
Pojam kvalitete prisutan je u svim segmentima života. Kvalitetu je vrlo kompleksno definirati, no općeprihvaćena definicija prikazuje kvalitetu kroz kupčevo zadovoljstvo. Da bi kvaliteta bila prisutna u organizaciji neophodno je implementirati jedan od sustava. Organizacija koja želi biti konkurentna i uspješna mora prihvatiti kvalitetu kao strateški cilj. U implementaciji i održavanju sustava upravljanja kvalitetom mora sudjelovati cijela organizacija.
Abstract (english)
The concept of quality is present in all segments of life. Quality is very complex to define, but the generally accepted definition shows quality through customer satisfaction. In order for quality to be present in the organization, it is necessary to implement one of the systems. An organization that wants to be competitive and successful must accept quality as a strategic goal. The entire organization must be involved in the implementation and maintenance of the quality management system.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:164:328354
Study programmeTitle: Maritime Management
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra inženjer/inženjerka pomorskog menadžmenta (magistar/magistra inženjer/inženjerka pomorskog menadžmenta)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2022-07-11 07:41:01