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master's thesis
Uloga uprave u sustavu upravljanja kvalitetom
2020. urn:nbn:hr:164:131147
Rebac, Marko
University of Split
Faculty of Maritime Studies
Department of nautical studies

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Rebac, M. (2020). Uloga uprave u sustavu upravljanja kvalitetom (Master's thesis). Split: University of Split, Faculty of Maritime Studies. Retrieved from https://urn.nsk.hr/urn:nbn:hr:164:131147

Rebac, Marko. "Uloga uprave u sustavu upravljanja kvalitetom." Master's thesis, University of Split, Faculty of Maritime Studies, 2020. https://urn.nsk.hr/urn:nbn:hr:164:131147

Rebac, Marko. "Uloga uprave u sustavu upravljanja kvalitetom." Master's thesis, University of Split, Faculty of Maritime Studies, 2020. https://urn.nsk.hr/urn:nbn:hr:164:131147

Rebac, M. (2020). 'Uloga uprave u sustavu upravljanja kvalitetom', Master's thesis, University of Split, Faculty of Maritime Studies, accessed 18 April 2024, https://urn.nsk.hr/urn:nbn:hr:164:131147

Rebac M. Uloga uprave u sustavu upravljanja kvalitetom [Master's thesis]. Split: University of Split, Faculty of Maritime Studies; 2020 [cited 2024 April 18] Available at: https://urn.nsk.hr/urn:nbn:hr:164:131147

M. Rebac, "Uloga uprave u sustavu upravljanja kvalitetom", Master's thesis, University of Split, Faculty of Maritime Studies, Split, 2020. Available at: https://urn.nsk.hr/urn:nbn:hr:164:131147

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Metadata
TitleUloga uprave u sustavu upravljanja kvalitetom
AuthorMarko Rebac
MentorMaja Krčum (mentor)
Committee memberAnita Gudelj (predsjednik povjerenstva)
Committee memberEli Marušić (član povjerenstva)
GranterUniversity of Split
Faculty of Maritime Studies
(Department of nautical studies)
Split
Defense date and country2020-09-21, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Traffic and Transport Technology
Maritime and River Traffic
Abstract
U ovom radu govori se o pojmu kvalitete i ulozi vodstva u organizacijama. U početku je spomenut općeniti sustav upravljanja te metode koje se koriste za upravljanje kvalitetom. U centru rada je norma ISO 9001:2015, te razlike te norme u odnosu na normu ISO 9001:2008. Također, opisani su lideri bez kojih upravljanje ne bi bilo moguće, njihovi izazovi, uloge i karakteristike. Detaljno su objašnjena načela upravljanja kvalitetom od kojih se ističe uloga vođe odnosno uprave koje je i tema ovog rada. Na kraju je opisan proces upravljanja kvalitetom kroz par primjera suvremenih ustanova. Ključne riječi rada su: kvaliteta, norma, lideri, vodstvo.
Abstract (english)
This paper discusses the concept of quality and the role of leadership in organizations. Initially, the general management system and the methods used for quality management are mentioned. The focus is on the ISO 9001: 2015 standard, and the differences between that standard and the ISO 9001: 2008 standard. The next parti s about leaders without whose governance would not be possible, their challenges, roles and characteristics are also described. The principles of quality management are explained in detail, which emphasizes the role of the leader or management, which is the topic of this paper. Finally, the process of quality management is described through a few examples of modern institutions.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:164:131147
Study programmeTitle: Maritime Management
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra inženjer/inženjerka pomorskog menadžmenta (magistar/magistra inženjer/inženjerka pomorskog menadžmenta)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2021-01-07 09:59:54